CUNARD Brochure -May25-May27 - bonvoyage.co.nz - Flipbook - Page 140
26) Security Cameras and Recordings
For the health, safety and security of Our guests and crew, We use Closed Circuit
Television (CCTV) surveillance to monitor and record public areas onboard
all Our ships. In addition, shipboard crew may use body mounted cameras
(video footage and audio recording) for the health, safety and security of Our guests
and crew, and you agree to being recorded via video footage and audio by bodymounted security cameras for this purpose. The footage and any accompanying
audio recording are confidential and are not available for viewing except by
authorised persons, unless required or permitted by law.
ONBOARD
27) Shipboard Environments
a) There are some inherent features of travel by cruise ship which You should be
prepared for. Some noises, vibrations and smells are associated with the normal
operation of the ship. Maintenance may occur in certain areas of the ship while You
are onboard which may affect access to these areas. Weather or environmental
conditions or other events may also require Us to restrict access to certain areas of
the ship for safety reasons.
b) Movement in all directions is an inherent feature of travel by cruise ship. Some
guests may experience motion sickness, nausea and/or vertigo as a result of the
motion of the cruise ship. Unsecured or loose items can also move unexpectedly as a
result of the motion and cause damage.
28) Onboard Purchases
a) All of Our ships operate on a ‘cashless’ system. During pre-boarding procedures,
every guest will be issued a Cruise Card which will also act as Your room key. The
Cruise Card is linked to Your onboard account and is the only payment method
accepted for onboard purchases, which are charged in United States Dollars (USD).
b) When You check-in, You will be required to present a Visa, MasterCard or American
Express which will be associated with Your onboard account and charged for all
onboard purchases. As an alternative to registering a Visa, MasterCard or American
Express, You can add funds to Your onboard account at any time by visiting the
Reception desk onboard. We are unable to accept money transfers to the ship,
personal cheques, traveller’s cheques or prepaid credit cards.
c) To ensure funds are available on Your credit/debit card, pre-authorisation holds are
placed on Your account throughout Your Cruise. No funds will be debited from Your
credit/debit card until the final payment is processed on the day of disembarkation
or at the end of a segment on a World Voyage. Pre-authorisation holds can vary by
bank but should be released by your bank within 30 days. If the registered credit/
debit card has the name of a guest printed on the card, then it must match the name
of the guest’s photo ID used to embark the ship.
d) We recommend that You check with Your card issuer in advance of making any
payments to confirm whether transactions on Your card attract a foreign processing
fee.
e) If you do not register a Visa, MasterCard or American Express to Your onboard
account, then You must keep Your onboard account in credit at all times to enable
You to continue to make purchases onboard. Should Your account no longer be in
credit, it will be frozen and You will be unable to make any purchases until it has a
credit balance.
f) Any unused cash on Your account can be refunded back to You at the end of the
cruise by You visiting the Reception desk prior to disembarking. Any credit due to be
returned to You will be clearly shown on Your final statement which will be delivered
to Your cabin on the last night of the cruise.
g) All onboard accounts must be settled in full before You leave the ship at the end of
Your cruise. Should You fail to settle Your onboard account before disembarking the
ship, We reserve the right to cancel any existing or future bookings You may have with
Us (and Our affiliate brands) and retain the outstanding sums from any refund due to
You, without prejudice to any other remedies We may have under these Conditions or
by law.
Onboard Credit/Onboard Spending Money
h) Onboard Credit (‘OBC’), which may also be referred to as Onboard Spending Money,
may sometimes be offered as part of a promotional campaign or promotional fare.
OBC is a monetary amount in United States dollars which is applied to Your onboard
account to be used for onboard purchases.
i) Unused OBC will expire at the end of Your cruise and is not redeemable for cash and
non-refundable (unless required by the Consumer Laws). OBC is not transferable,
including for back-to-back cruises or to other guests and cannot be used in the
medical centre or casino.
Hotel and Dining Service Charges (Gratuities)
j) During the cruise, guests will experience excellent service from members
of Our crew in a variety of locations. In addition, many more crew behind the scenes
support those who serve guests directly. For Your convenience, a Hotel and Dining
service charge for things like hotel, bar, spa and salon services will be automatically
added to Your shipboard account on a daily basis. Service charge amounts are
subject to change and You may choose to alter or remove these charges at your
discretion by visiting the Purser’s Desk onboard. For further information about
service charges including current service charge amounts, see Our website:
https://www.cunard.com/en-au/the-cunard-experience/service-charges.
Children’s Clubs and Night Nursery
f) We offer Children’s Clubs onboard each ship for Children aged between 2 and 17
years of age. The Children’s Clubs are included in the Cruise Fare. Availability in the
Children’s Clubs and use of the Children’s Clubs’ facilities is limited and provided on a
first-come-first-served basis.
g) Children under two (2) years of age are welcome to use the Children’s Club facilities
under the direct supervision of their parent/legal Guardian. To attend the Children’s
Clubs without a parent/legal Guardian, Children need to be two (2) years of age or
over.
h) At all times We reserve the right to exercise Our discretion and refuse participation in
the Children’s Clubs or access to the Children’s Clubs’ facilities.
i) The Night Nursery is suitable for children aged 6 to 23 months and open from
6:00pm to 11:00pm. It is included in the Cruise Fare and is available on a first come,
first served basis. There may be certain instances where we are unable to run an on
board Night Nursery.
30) Alcohol & Gambling
a) We are committed to the responsible service of alcohol and responsible gambling.
Guests must be 18 years or over to purchase, possess or consume alcohol, or gamble
onboard. However, whilst in U.S. waters, Cunard enforces and abides by the U.S. legal
drinking/gambling age of 21 years. Government issued photo identification may be
requested. Alcohol or casino credits cannot be added to a booking as a gift for guests
under 21 years of age.
b) There may be times when We consider it appropriate, in accordance with the
Cunard Responsible Service of Alcohol Policy or the Rights of the Captain, to refuse
the service of alcohol to a guest. In these circumstances, any access to onboard
gambling activities will be disengaged. Also, no refund or compensation will be paid
including for any beverage packages that apply.
c) You acknowledge that We may inspect beverages which We reasonably suspect to be
containing alcohol.
d) Violations to the alcohol policy may result in You being denied from being served
alcohol onboard.
e) There may be times when We consider it appropriate, in accordance with Our policies
or the Rights of the Captain, to refuse a guest access to Our onboard gambling
activities.
f) The use of any recording or camera technology by guests in the casino is prohibited.
31) Smoking and Vaping
a) Guests must be 18 years or over to purchase, possess or smoke including tobacco,
e-cigarettes, herbal cigarettes or the like onboard. Smoking and vaping is not
permitted in staterooms, on stateroom balconies or in public areas (with the
exception of Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers
only). For those who smoke, there are designated outdoor areas where smoking
is permitted and this information will be communicated to You onboard. Tobacco,
e-cigarettes and the like must only be used in the designated smoking areas
onboard.
32) Additional Cleaning
a) You must not cause wilful or neglectful damage while onboard the Cruise.
You must reimburse Us for any damage You cause.
33) Travel restrictions and rights of the Captain
a) During the Cruise, the Captain will exercise complete control over the ship and take
such actions as they think necessary to preserve the safety and integrity of the ship
and the comfort, health, safety, enjoyment and general wellbeing
of the guests and crew.
b) You are at all times responsible for ensuring that no travel restrictions apply
to You and any Children in Your care or custody.
c) If police or any other authority in any jurisdiction notify Us of, or We otherwise
become aware of, any matter that reasonably causes Us to believe Your presence
onboard might present a risk to Your health, safety, or any other person’s onboard,
We, and/or the Captain, may take any action reasonably necessary in response to the
matter, including:
i) deny You boarding;
ii) disembark You from the ship;
iii) restrain or confine You onboard;
iv) remove You from a particular room or area onboard the ship;
v) search You, Your luggage and/or Your room;
vi) administer medication to You including use of sedatives (via the onboard doctor or
nurse);
vii) hand You and/or Your luggage over to local authorities; and/or
viii) refuse or cancel any bookings from You;
ix) Require You to take preventative, protective or remedial action; and/or
x) Require You to undertake medical testing.
d) In such cases, We are not responsible for any expenses including Your return home.
In addition, You will not be entitled to any refunds or compensation from Us unless
required by the Consumer Laws.
PORTS OF CALL
29) Travelling with Children
34) Ports of Call
a) Parents and/or Guardians are at all times responsible for their Children (or Children
in their care), who must be supervised at all times.
b) If a Child displays behaviour that may reasonably be perceived by Us/the crew to be
dangerous, disruptive, unsafe or the like, the ‘Travel Restrictions and Rights of the
Captain’ under clause 33 will be applied to both parent/Guardian and Child.
c) Some areas, amenities (including pools and whirlpools) and entertainment are
designated as ‘Adults only’. Parents/Guardians are responsible for ensuring Children
do not attend any restricted areas and activities onboard.
d) Children must be toilet trained and under their parent’s/Guardian’s supervision while
using onboard pools. Children wearing nappies must not enter any onboard pools.
Prams and strollers must be collapsible and capable of being stored
in Your cabin.
e) Parents/Guardians must not disembark the ship without their Children (or Children
in their care) unless they have pre-arranged for an Adult or the Kids Club to supervise
their Child while they are not onboard.
a) Guests may choose to go ashore at a port of call. In the event that You go ashore,
You acknowledge and agree that You do so at Your own risk. You are responsible for
familiarising Yourself with, and adhering to, the local laws, regulations and customs.
Additionally, We take no responsibility for any injury, death, loss and/or damage that
occurs while You are not onboard the ship. Food must not be taken off the ship at any
port of call as it can result in penalties.
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DISEMBARKING
35) Leaving the Cruise early or late returning to the ship
a) If You depart the ship at a port of call, You must ensure that You return to the ship
prior to the cut-off time nominated by Us. Re-embarkation deadlines apply and may
be strictly enforced.
b) If You are required, or choose, to leave the Cruise for any reason (unless caused by
Our negligence or failure to provide services with due care and skill and that are
reasonably fit for purpose), We are not responsible for any expenses, including Your
return home. This also applies if You do not return to the ship in time for sailing after a
port visit. Subsequent boarding is not guaranteed and may be denied. You will not be
entitled to any refunds or compensation from Us unless the Consumer Laws provide
otherwise.
