CUNARD Brochure -May25-May27 - bonvoyage.co.nz - Flipbook - Page 139
BOOKING AND PASSAGE CONDITIONS
18) Cancellation by You
22) Room Changes
a) Should You need to cancel Your booking, You must notify Us as soon as possible. If You
made a booking through Your travel agent, You must contact Your travel agent if You
wish to cancel Your booking.
b) Subject to any Additional Terms that apply to Your booking, and except where clauses
23 and 24(a) apply, when You cancel Your Cruise, We will refund the amount shown in
the following table. You may also be entitled to a refund under the Consumer Laws,
and nothing in this clause affects that entitlement.
a) We might need to change Your room allocation before or during Your Cruise for
operational reasons including health and safety matters, when the number of people
booked in the room is less than the number of beds in the room (for example, 2 people
booked in a quad room), or if You have selected a wheelchair accessible room and do
not require one.
b) We may upgrade You to a higher room grade at no extra charge and without
consultation. If You have chosen Your booked room for a particular reason or You are
travelling as a group and do not want to be considered for an upgrade, please let Your
travel agent or Our Contact Centre team know at the time of booking.
c) At the time of booking, You may choose not to select a specific room. In those
circumstances, You will select and purchase a room grade, however Your specific
room will be assigned at Our discretion (this is known as a ‘Guarantee’).
Cunard Fare
Days Prior to Cruise Departure
that You Cancel
Refund Amount^
From the date of booking to 180 days
prior to departure
Full refund
179-90 days
Total Fare minus deposit amount
89-64 days
75% of the Total Fare paid
63-43 days
50% of the Total Fare paid
42-15 days
25% of the Total Fare paid
Less than 14 days before departure or
failure to embark.
No refund
Early Saver Fare
Days Prior to Cruise Departure
that You Cancel
Refund Amount^
From the date of booking to 90 days prior
to departure
Total Fare minus deposit amount
89-64 days
75% of the Total Fare paid
63-43 days
50% of the Total Fare paid
42-15 days
25% of the Total Fare paid
Less than 14 days before departure or
failure to embark.
No refund
23) Your options if We cancel Your Cruise
a) If We cancel Your Cruise for any reason prior to Your departure, We will offer You
a full refund of Your Cruise Fare. We might also offer You the choice of alternative
compensation instead of a refund, such as a Future Cruise Credit. You may also have
additional rights (including under the Consumer Laws) where We have cancelled Your
Cruise.
24) Your options if We make changes to Your Cruise
a) Changes within Our control
Where a significant change is made to Your itinerary prior to departure and this
is due to a circumstance within Our control, for example for operational
or commercial requirements, You will have the choice of:
1. accepting the new itinerary;
2. a Future Cruise Credit to the value of Your Fare paid; or
3. cancelling the Cruise for a full refund of Your Fare paid.
For the purposes of this clause, ‘significant change’ means a change to the city of
departure or disembarkation, or to the majority (by number) of the other ports in Your
itinerary.
You may also have additional rights (including under the Consumer Laws) where We
have made a change to Your Cruise.
b) Changes for reasons outside Our control
It may be necessary to change the itinerary due to safety, compliance with Laws,
weather or environmental conditions, to protect human life or health or other factors
outside Our control. We will not provide any compensation in connection with the
revised itinerary unless Consumer Laws require otherwise.
GETTING READY TO GO AND EMBARKATION
Late Saver Fare
25) Prohibited and Restricted Items
Days Prior to Cruise Departure
that You Cancel
Refund Amount^
From the date of booking until departure,
including failure to embark.
No refund
^ Additional fees charged by airlines will be passed onto the guests.
Note: ‘Total Fare’ is the total amount payable to Us for Your booking. Unless otherwise
stated, the Refund Amount is determined by reference to the Total Fare (including
taxes, fees and port expenses), less any third party charges for which We are liable
even if You cancel e.g. onshore activity cancellation charges.
c) If You book through a travel agent or another third party they may have different
cancellation and refund terms which apply to Your booking. Please ensure You check
these at the time of booking.
19) How We process refunds
a) For payments made through Your travel agent, refunds will be issued by Us back to
Your travel agent. We are not liable for any failure of Your travel agent to remit a refund
to You.
b) For bookings made directly with Us, refunds will be processed back to the original
method of payment. For Visa, MasterCard & American Express Where this is not
possible, a bank transfer may be used.
c) For payments made using a gift card (for example: a Visa Gift card), refunds will be
issued back onto the gift card, so it is important You do not discard any gifts cards
used towards Your Cruise Fare.
CHANGES OR CANCELLATION BY US
20) When We may need to change or cancel Your booking
a) Sometimes things can happen that may affect Your Cruise. This could include
changes to Laws, weather or environmental conditions, mechanical difficulties,
health or safety emergencies, civil unrest, industrial action or other unforeseen
circumstances outside of Our control. In these circumstances, We may need to cancel
or make changes to Your booking.
b) We also may make changes or cancel Your booking due to circumstances that are
within Our control for operational reasons.
c) Changes made by Us may take the form of a:
i) change to the planned itinerary;
ii) charter of all or part of the ship; or
iii) change of the ship.
21) Notifying You of changes or cancellations
a) We will take reasonable steps to notify You of any changes to or a cancellation
of Your Cruise as soon as We can. If You booked Your Cruise directly with Us,
We will contact You using the contact information You provided in Your booking. If You
make a booking through Your travel agent, We will notify Your travel agent and Your
travel agent is responsible for contacting You about any changes or cancellations.
b) Sometimes changes are made at short notice prior to departure or during the Cruise.
As Your itinerary is not guaranteed, please take this into account and We recommend
that You do not make any important arrangements or meetings based on the planned
itinerary.
a) For health and safety reasons, each piece of luggage must not weigh more than 23kg.
b) To ensure a safe and enjoyable holiday for all Our guests, items which may pose
a risk to the health or safety of guests and crew, or which are illegal, must not be
brought onboard Our ships including but not limited to: any item subject to a recall
notice, irons, kettles, coffee machines, baby bottle warmers, high-current electronics,
balloons, pool inflatables, candles, heating devices, illegal drugs, unapproved
therapeutic goods, illicit substances, flammable liquids, weapons (including
firearms, knives or blades of any kind), ammunition, animals (unless expressly
permitted by Us), scooters (unless medically required and expressly permitted
by Us), bicycles, skateboards, hoverboards (Flyboards or similar devices), remote
control devices of any kind (such as drones), power boards or extension cords with
surge protection devices, cooking devices (such as hot plates), lasers, air/ BB/ pellet
guns, communication scanners, hand-held radios, wide-band receivers and satellite
phones. Further, You must not carry onboard Our ships any item which is prohibited by
a local Law.
c) As part of Our commitment to the responsible service of alcohol, and to ensure the
safety and security of guests and crew, guests are prohibited from bringing alcoholic
beverages onboard, unless we specify otherwise below. In addition, the following
beverage items cannot be brought onboard Our ships:
i) plastic or glass bottled drinks (including water);
ii) slab packs (cartons) of canned drinks; and
iii) tetra pack drinks (including fruit juice poppers).
d) On the day of embarkation, Adults may bring on board one bottle of wine or
champagne (maximum 750ml) per guest to celebrate special occasions. If consumed
in the dining rooms, alternative restaurants or bars, each bottle may be subject to a
corkage fee. Any other alcohol purchased ashore will be collected at the gangway for
safe keeping and will be returned to You on the last day of Your voyage.
e) All luggage (including hand and check-in) will be x-rayed at embarkation. We may
refuse to carry You or Your luggage if You refuse to consent to Your luggage being
x-rayed.
f) You may be required to undergo a body search. We may refuse to carry You if You
refuse to consent to a body search.
g) Any prohibited items or items which may pose a quarantine or safety risk found in
hand or checked-in luggage or on You will be confiscated and, if appropriate, made
available for collection by You at the end of the Cruise. If the confiscated item is
not collected at the end of the Cruise, You must contact Us within three (3) days of
disembarking to claim the item. If You do not contact Us within this time, Your item
may be destroyed without further notice to You.
h) We can deny boarding to, or disembark, any person in possession of any weapons or
illicit substances. We may also confiscate these items and hand them over to Law
enforcement agencies.
i) For security purposes, prior to embarkation, We require a security photograph of
every guest. Face coverings may be required to be temporarily removed for security or
identification purposes.
j) Please make sure that all valuable and important items, such as jewellery, medicines,
fragile items, and camera/computer/electrical equipment are carried in Your hand
luggage and not packed in Your main luggage/suitcase or left unsecured in Your room
or elsewhere onboard ship. Once onboard, all valuables and important items should
be stored in Your in-room safe.
k) In the event You lose any items onboard, please notify Reception immediately.
If You have already disembarked please contact Our Guest Relations team,
our contact details can be found at cunard.com/en-au/contact-us. Due to hygiene
reasons, any unclaimed items that are considered in Our discretion unhygienic will
be destroyed at the end of the Cruise. All other items must be claimed within three (3)
days of disembarking Your Cruise by contacting Our Guest Relations team. You are
responsible for Our costs incurred in returning lost items to You, such as postage fees.
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