CUNARD Brochure -May25-May27 - bonvoyage.co.nz - Flipbook - Page 138
8) Onboard Medical Centre
13) Dogs, Cats & Service Animals
a) Each ship has a medical centre that is staffed by qualified, licensed doctors and
nurses (medical staff). Medical staff are available during routine clinic hours and 24
hours a day in the event of an emergency.
b) All onboard medical centres are well equipped to handle most medical conditions
that arise while onboard and are accredited to international healthcare quality
standards. All of Our medical centres are only for medical needs arising onboard and
cannot cater for treatments that You know You will require while on holiday. Further,
medical care in the places We visit may be limited in comparison to Australia and New
Zealand standards. It is Your responsibility to consider Your itinerary and Your medical
needs before booking with Us.
c) The medical centre is outside the scope of any health schemes like Australian
Medicare and NZ Accident Compensation Corporation. The onboard medical centre
is a private facility. Consultations, treatments and medication are charged at private
rates and must be paid by You before Your final disembarkation. You may be entitled
to seek reimbursement of Your medical expenses from Your international travel
insurer (if applicable).
d) While the medical centres are equipped to handle many medical conditions that arise
while onboard, there may be occasions where it becomes necessary to disembark
or evacuate a guest to receive further essential medical treatment. To ensure guest
safety, this decision will be made by the onboard doctor and the Captain. All medical
services, repatriation costs, transport/travel expenses, onshore accommodation
expenses, onshore meals and the like are not included in Your Fare and must be paid
by You.
a) Cunard is pleased to permit individuals to bring service animals on board, subject
to applicable Customs and Quarantine requirements. In addition, dogs and cats
may be carried in the kennels on board specific Queen Mary 2 voyages. In order
to make appropriate arrangements, notice that a guest will be travelling with an
animal must be provided at the time of booking. Local laws or customs may prevent
animals, including service animals, from embarking or disembarking at particular
ports and countries. It is the guest’s obligation to consult local customs authorities
for information and to obtain all documents/health certificates that may be require.
Please note, animals of any kind cannot be brought on board without prior written
permission from Cunard. For further information, please contact Our Contact Centre.
9) Pregnant Guests
a) We are unable to accept any guests who will have entered their 24th week
of pregnancy or later at any time during the Cruise. If You are pregnant at the
commencement of Your Cruise, You must obtain a letter from Your doctor prior to
embarkation which confirms You are fit to travel and specifies Your estimated due
date. This letter must be produced upon request.
10) Specific Needs
a) We understand You may have specific needs to enable You to undertake Your Cruise
in a safe, healthy, comfortable and enjoyable manner. Specific needs can cover things
like:
i. using a medical mobility aid onboard such as a wheelchair or powered mobility device;
ii. requiring wheelchair assistance at the cruise terminal or wheelchair accessible
transfers;
iii. dietary requirements;
iv. requiring a baby cot/crib;
v. requiring assistive listening systems;
vi. requiring a carer, interpreter or other support person;
vii. bringing Your service dog onboard;
viii. administering medications via injection;
ix. bringing specialist medical equipment onboard;
x. refrigeration for medication.
b) Due to the inherent nature and risks of travel by sea, if You have specific needs in
relation to Your Cruise, You must ensure you read and comply with Cunard’s mobility
and accessibility policies: https://www.cunard.com/en-au/accessibility. Also, You
must contact Our Contact Centre before booking Your Cruise, or as soon as possible
via the on board needs questionnaire available on MyCunard, to confirm whether
We can meet Your specific needs for Your chosen Cruise. We will make reasonable
adjustments but cannot guarantee We can meet Your specific needs. Please note
that in order to meet Your specific needs, We require You to fill in an accessibility
questionnaire in a timely manner and may require You to purchase a specific category
of room.
c) Guests who are bringing a wheelchair or powered mobility device onboard must
advise Us at the time of booking and are subject to Cunard’s mobility policy:
https://www.cunard.com/en-au/accessibility/medical-and-mobility-equipment. You
must provide Your own wheelchair or powered mobility device and must ensure it is
stored inside Your stateroom when it is not in use. Limited areas of the ship may not
be accessible to wheelchairs and powered mobility devices.
d) Some ports can only be accessed using the ship’s tenders. Tender boats and tender
ports are generally not accessible to guests who use a wheelchair, powered mobility
device or with significant mobility impairments.
e) If You take medication on a regular basis or anticipate requiring certain medication
during Your Cruise, You should pack an adequate supply to cover the planned itinerary
and any potential delays. Guests need to ensure they take all medication with them
upon disembarkation as any medication left behind will be disposed of.
11) Minimum Age to Travel
a) Due to limited neo-natal facilities onboard and at the destinations We visit, the
following minimum guest ages apply to Our Cruises:
Planned Itinerary
Minimum age to travel at date of departure
Transatlantic Crossings, World
Voyages and some remote itineraries
12 months
All other itineraries
6 months
BOOKING
14) Your Fare
a) All Cruise Fares include:
i) onboard accommodation;
ii) select onboard main meals at designated dining options;
iii) select onboard amenities, entertainment and activities; and
iv) taxes, fees and port expenses.
b) We offer a variety of fare types and each one is subject to different prices and
conditions, including payment and cancellation conditions. From time to time, We may
also offer promotional fares with us, which will be subject to the terms and conditions
specified at the time of booking.
c) Child Fares, where applicable, only apply when Children are the 3rd or 4th passenger
in a cabin and are aged under 13 years of age. However, if travelling as a first or second
guest in a stateroom they pay the applicable Adult per person fare. Children’s meals
are included in the Fare, however baby food and formula are not included. Some
amenities and entertainment are subject to age and height restrictions or may be
unsuitable for guests with specific needs.
d) Additional charges may apply to some onboard entertainment, amenities, activities,
and specialty restaurants. Also, a number of optional extras are available to purchase
but are not included in the Fare. This may cover things like select onboard meals,
beverages, some activities and entertainment, shore tours, shopping, Wi-Fi internet,
laundry services, day spa services, fitness classes and additional dining options.
15) Your Booking
a) A booking, and payments on a booking, must only be made by an Adult aged
18 years or older.
b) When You or Your travel agent on Your behalf makes a booking and/or makes changes
to a booking, You represent to Us that You have authority from all guests in Your
booking.
c) It is essential that all of Your booking details are correct and up to date. As soon as You
receive Your Booking Confirmation, You must check that all details are correct. If any
details are incorrect, please contact Us or Your travel agent.
My Cunard
d) My Cunard is Our online platform that enables You to check-in, manage and
personalise Your cruise.
e) Please note every guest in Your booking will have access to the booking (excluding
credit card details) via My Cunard, and that any Adult named on Your booking can
make changes to the booking.
Prices and Extras
f) All prices are quoted in Australian dollars, unless otherwise specified. In the event
that a displayed price is incorrect, subject to any requirements under the Consumer
Laws, We may retract the price and/or withdraw the cruise from sale and refund any
payments made at the incorrect price.
g) Sometimes We will release promotional fares. These can be offered and withdrawn
at any time. If after booking You choose to change to one of Our promotional fares,
You may need to cancel Your existing booking and Our cancellations policy outlined in
clause 18 will then apply.
16) Payments
a) Your booking is not secure until an initial deposit in cleared funds is received by
Us. Your deposit and final payment due dates will be indicated on Your Booking
Confirmation, which are subject to any Additional Terms that apply at the time
You make Your booking. We will send You or Your travel agent a reminder email
shortly before a payment is due. If You miss a payment due date, Your booking will
be cancelled automatically and Our cancellations policy will apply in accordance
with clause 18. Please contact Our Guest Relations team if You need to request an
extension before the payment due date.
b) A deposit is required for all guests on the Cruise. The amount of the deposit will be
specified at the time of booking and set out in Your booking confirmation.
Final Payment
c) The payment schedule for the remaining balance will be specified at the time of
booking and set out in Your booking confirmation. Bookings and some promotional
fares made within the final payment period will require payment of the full Fare at the
time of booking.
d) When booking through a travel agent, they may have different payment conditions
that will apply to Your booking. Please check with Your travel agent
at the time of booking.
12) Children
CHANGES OR CANCELLATIONS BY YOU
a) For the safety and enjoyment of all onboard, there may be limits on the number of
Children that can be carried within different age groups. We will advise You whether
We are able to accommodate bookings for Children on the Cruise You have chosen.
If We cannot accommodate Children on Your Cruise and You have already made a
booking, We will notify You and offer a full refund for all guests on Your booking.
b) For safety reasons, there must be at least one Adult occupying each room. However,
for families travelling together and with inter-connecting rooms, Children may occupy
an inter-connecting room to their parent/Guardian on the condition that at least one
Child in the room is aged 16 years or older and the other child/children in the room are
aged 13 years or old.
17) Changes by You
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a) Should You need to make changes to the guest details on your Cruise booking to
correct a spelling mistake or replace a guest, no administration fees will apply. Please
note that additional fees charged by airlines for any changes will be passed on to the
guests. Please be aware that one original guest from the booking must always remain
on the booking or the booking will be subject to the applicable cancellation charges.
b) If the cancelling guest was the only person that qualified the booking for a
promotional fare (eg: past guest fare), additional and remaining guests will no longer
be entitled to the promotional fare including any applicable offers. The remaining
guests may cancel the booking in accordance with the cancellation policy in clause
18, and charges may apply. If the remaining guests wish to proceed with the booking,
the booking will revert to the market fare available at the time the qualifying guest
cancels and the remaining guests will need to pay the difference in cost, if any,
between the promotional fare and the market fare. If a cancellation results in You
becoming the sole occupant of a room, You must pay the single person supplement.
c) If You make a booking through Your travel agent, You must contact Your travel agent to
make changes to the booking.
