CUNARD Brochure -May25-May27 - bonvoyage.co.nz - Flipbook - Page 137
BOOKING AND PASSAGE CONDITIONS
e) If Your booking does not require any Payment for Your Cruise Fare, Your Contract with
Us becomes legally binding once Your booking is created and You are issued with a
booking number.
Bookings made on behalf of others
f) By making a payment, You represent that You accept and have authority from all
guests (or their parent/Guardian) on Your booking(s) to accept on their behalf, these
Conditions and any Additional Terms that apply to Your booking. Parents/Guardians or
carers accept these Conditions and any Additional Terms that apply to Your booking
and enter into the Contract on behalf of their Children and/or the person(s) whom
they are responsible for making decisions on behalf of. It is important that You and all
guests in Your booking read them carefully and understand them.
g) When You book Your Cruise through a travel agent, Your travel agent accepts these
Conditions and any Additional Terms that apply to Your booking and enters into
this Contract on Your behalf. We will send all communications in relation to Your
Cruise to Your travel agent and Your travel agent is responsible for passing those
communications onto You.
h) By boarding the ship for Your Cruise, You acknowledge that You have read and
understood, and agree to be bound by these Conditions and any Additional Terms that
apply to Your booking.
THINGS TO KNOW BEFORE BOOKING
2) Cruise itineraries are not guaranteed and onboard offerings may vary
a) Many factors may affect Our ability to provide any particular planned itinerary. These
include weather or environmental conditions, mechanical difficulties, civil unrest,
health and safety emergencies, providing assistance to other vessels, or other
unforeseen circumstances. As a result, We cannot guarantee itineraries.
b) If We are unable to operate in accordance with Our planned itinerary, We may in some
circumstances offer You assistance or compensation in accordance with clauses 23
or 24. You may also have additional rights to compensation under the Consumer Laws.
c) Onboard offerings such as services, products, venues, menus and activities are
subject to availability and may vary by ship and itinerary and from the descriptions
and images on Our marketing material. We may make changes to the onboard
offerings including due to the availability of goods and services, health and safety
considerations, for operational reasons, due to changes in laws or because We are
seeking to refresh or improve onboard offerings. Nothing in this clause, however,
affects Your rights at law including under Consumer Laws.
3) Overview of Your Obligations
Comply with Our policies, procedures and directions
a) We have in place, and may introduce, alter and/or withdraw, policies and procedures
for the health, safety, comfort, enjoyment and/or general wellbeing of people relating
to the Cruise. We also have policies and procedures in place so that We comply
with relevant Laws in relation to Your Cruise. You must, at all times, comply with Our
policies and procedures that We bring to Your attention as well as all directions from
Our staff.
Comply with requests for information and/or documents
b) We may, in connection with a legitimate business purpose, Law or legal requirement,
request that You provide specific information (including personal information and
sensitive information) and/or documents; and You agree to comply with Our requests.
Respect Health, Safety and Security
c) You must conduct Yourself with due regard to the health, safety, comfort, enjoyment
and general wellbeing of all persons in relation to Your Cruise.
d) You acknowledge and agree that health, safety and security is everyone’s
responsibility. At all times unsafe, abusive, offensive, illegal, disruptive behaviour and
the like is prohibited in relation to Your Cruise. This can cover things like:
i. abusive, offensive, dangerous or harassing behaviour;
ii. behaviour which may endanger the safety of the ship on which you are travelling, or
the safety of Our staff or other people in connection with Your Cruise;
iii. tampering, damaging or interfering with any part of the ship (including equipment,
facilities and systems);
iv. climbing, standing or sitting on any safety barriers;
v. public nudity and acts of indecency;
vi. littering;
vii. smoking outside the designated areas;
viii. failing to comply with directions from Our staff;
ix. making excessive noise which disturbs other persons onboard; and
x. unlawful conduct including in the ports We visit.
If You see something, say something
e) Any injuries, incidents, anomalies, illegal activity, hazards, unsafe behaviour, disruptive
behaviour, security matters in connection with Your Cruise should be reported to Us/Our
staff as soon as possible.
Prepare Yourself for the Cruise
f) It is Your responsibility to ensure that at all times You are fully and properly informed
about, and comply with, all Laws, orders and customs in relation to Your Cruise and
which are in place at the destinations We plan to visit during Your Cruise. This covers
things like:
i. making all necessary enquiries as to whether You need a visa and/or other documents
to undertake Your Cruise, and obtaining those documents;
ii. obtaining vaccinations;
iii. finding out about risks to Your health and safety in relation to Your proposed travel in
consultation with Your doctor;
iv. obtaining adequate international travel insurance to cover You for Your Cruise; and
v. ensuring Your details are registered with Us and are up to date including phone
number, email, address and emergency contact details.
g) Travel advice can be obtained from various sources. In Australia, the Australian
Department of Home Affairs (https://www.homeaffairs.gov.au/) and
https://www.smartraveller.gov.au/. In New Zealand, the New Zealand Immigration
Service (https://www.immigration.govt.nz/) and
https://www.safetravel.govt.nz/.
h) Travel on a Round Trip Cruise from Australia will not be recognised by Australian
Immigration to have left Australia and therefore the Cruise cannot be used to
revalidate an Australian visa.
No Solicitation Permitted
i) You must not solicit or promote any products and/or services to any other person
while onboard Our ships without Our prior express approval. We reserve the right to
exercise Our discretion to refuse or revoke Our permission at any time. If you breach
this clause, or if you fail to follow any reasonable directions with respect to this clause,
We reserve our rights to disembark You at the next port of call without liability for
refund, payment, compensation or credit of any kind.
4) Identification requirements
a) Identification requirements vary by country and government agencies/departments
can change those requirements including at short notice. It is Your responsibility
to ensure You comply with the requirements in place at the destinations We plan
to visit at the time of boarding Your Cruise. You are responsible for ensuring Your
identification is in good condition and free from any damage. This includes but is
not limited to tears, water damage, and any alterations that may render the
identification invalid.
For domestic itineraries
b) For domestic Cruises departing an Australian port that do not visit an international
port, and for domestic Cruises departing a New Zealand port that do not visit an
international port, a valid passport or government issued photo identification is
required for all Adults. Accepted forms of government issued photo identification
include a driver’s licence, proof of age cards and Government ID cards.
c) For Australian domestic Cruises, a current Medicare card can be used for guests
under 18 years of age. For New Zealand domestic Cruises, an original or certified copy
of the Child’s birth certificate or a school pass with photo will be accepted for guests
under 18 years of age.
For international itineraries
d) For international itineraries, all guests are required to travel with a passport which
must be valid for a minimum of six (6) months beyond the date of Your Cruise
return and have sufficient blank pages for entry and exit stamps and visas for all
destinations.
5) Other Services and Independent Contractors
a) In addition to the Cruise, You may choose to book Other Services in connection with
Your Cruise. This can cover things like:
i. flights,
ii. transfers,
iii. hotels,
iv. shore tours,
v. tickets to events,
(‘Other Services’, and separately as ‘Other Service’).
b) We may assist You in booking Other Services. Other Services are owned, supplied and/
or operated by Independent Contractors (‘Other Service providers’). Other Service
providers are solely responsible for the information and Other Service offered, and
their conditions will apply.
6) Travel insurance
a) We strongly recommend You purchase appropriate international travel insurance at
the time You pay Your deposit. As Australian Medicare and New Zealand Accident
Compensation Corporation do not cover Your travel onboard, it is important that
international travel insurance is purchased for all voyages (including domestic
Australian and New Zealand itineraries which do not visit international ports). If
You do not purchase international travel insurance You may not be able to recover
charges, medical costs, repatriation and other expenses that may be incurred if
things do not go according to plan, unless You are entitled to compensation or another
remedy under the Consumer Laws or in accordance with clauses 23 or 24.
b) Some counties included in Our Cruise itineraries have a mandatory requirement that
guests hold international travel insurance. If this applies to Your Cruise itinerary, You
must bring printed or digital proof of Your travel insurance policy when You check-in
for Your Cruise or You will be denied boarding. You are responsible for all travel
insurance requirements for Your Cruise.
7) Your Health
a) You must be medically, physically and mentally fit for travel, and ensure that travel will
not endanger Yourself or anyone else. If You require doctor’s clearance to travel, it is
Your responsibility to obtain that clearance. We may request that You provide evidence
of such clearance to Us at any time.
b) If You have a condition that may seriously affect the health or safety of Yourself or any
other person onboard, We may refuse or cancel Your booking at Our discretion. We
will exercise Our discretion giving reasonable consideration to Your circumstances
and We will advise You of Our decision as soon as possible. Where Your booking is
cancelled You may be entitled to a refund under clause 23 or Consumer Laws.
c) Guests with restricted or limited mobility, and those with medical conditions must
be self-sufficient or travel with a carer or someone who can assist with day-to-day
activities. Our staff are unable to act as personal carers. Carers are at all times
responsible for guests under their care.
d) In the unlikely event of an emergency, it is important We have sufficient and specific
support for guests who require additional assistance, and We have advance notice
of the support required. We must be advised if You need someone to guide and
steady You on stairs as lifts may not be available in an emergency, even if You are
travelling with someone else who can support You. Guests who are unable to get to
their assembly stations independently for any reason must be pre-registered for
assistance to ensure We can provide sufficient support. All guests must inform Us
of any mobility or accessibility requirements when making a booking or as soon as
possible after the booking is made, by completing the Onboard Needs Questionnaire,
which is available in My Cunard (see clause 15(d) below).
Communicable Diseases
e) The transmission of Communicable Diseases can be facilitated by people interacting
or in close/casual contact environments. Cruises involve the transportation of large
numbers of people in an environment where they are likely to interact or come into
close/casual contact with one another.
f) You can be exposed to pathogens and Communicable Diseases at any time during
Your Cruise (including onboard, in terminals, or while ashore). Exposure to pathogens
and Communicable Diseases is an inherent risk of Your Cruise. While We have policies
and procedures in place to reduce this risk, You acknowledge and accept that We
cannot eliminate this risk and You accept this risk upon booking with Us.
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