CUNARD Brochure -May25-May27 - bonvoyage.co.nz - Flipbook - Page 136
How to book and pay
Booking your voyage couldn’t be easier.
Once you’ve selected your Cunard voyage, simply contact your local travel agent,
Visit cunard.com or
Call our Customer Sales and Service team on 13 24 41 (Australia) or 0800 543 431 (New Zealand)
Please visit cunard.com for details of our business hours, as these do vary from time to time.
When you’re ready to book, please make sure
you have the following information on hand:
Checklist
✓ Voyage details or the date you wish
to travel
✓ Preferred stateroom
✓ Each guest’s full name (as per passport)
✓ Each guest’s date of birth
✓ Address and contact details
✓ Air, hotel and transfer details or
requirements
✓ Dining preferences
✓ Medical, dietary and mobility
requirements
✓ Details of any celebrations
Please ensure you read our Booking
& Passage Conditions available in this
brochure. When you first make a payment
towards your voyage, you accept our
Booking & Passage Conditions on behalf
of all passengers in the booking(s).
How to pay for your Voyage
Debit or Credit Card
The quickest and most convenient way
to pay for your voyage is by debit card
(MasterCard or Visa) or Credit Card
(MasterCard, Visa or American Express).
Simply call our Customer Sales and
Service team to make a debit or credit card
payment. Best of all there are no service
fees for debit card payments.
There is no Payment service fee for Visa
Debit, MasterCard Debit or Prepaid Visa &
MasterCard products. The payment service
fee for Visa Credit & MasterCard Credit is 1.1%
and 2.75% for American Express & Diners.
Diners is not available in New Zealand Dollars.
Service fees are subject to change and will
be advised before payment. When paying
your deposit by credit or debit card, you can
also set up an auto-charge to have your final
payment automatically charged to your credit
or debit card on the due date, without needing
to contact us again. When making a booking
for a cruise that departs within 7 days, full
payment will be required by credit or debit card.
Final Balance
You can visit our website at
cunard.com/balance, where you can log in
and pay your balance via our secure online
payment facility. This facility offers a quick
and convenient way to pay your balance.
My Cunard
My Cunard allows you to view your
booking details and update your personal
information such as your address, email,
phone numbers, emergency contacts,
passport and travel insurance details.
You can also view your voyage itinerary,
visa information, pre/post voyage
arrangements, dining options,
pre-purchase shore excursions,
download a copy of your e-ticket and
amend your dining details.
It’s fast and simple to use – to access,
all you need to do is visit my.cunard.com
and enter your full name, date of birth and
booking number.
Booking and passage conditions
View latest Booking Conditions at: cunard.com/en-au/legal
INTRODUCTION
IMPORTANT CONTRACT TERMS THAT YOU SHOULD BE AWARE OF
It is important that You and all guests in Your booking carefully read all terms and
conditions that form Your Contract with Us (including but not limited to these
Conditions). We specifically draw Your attention to the following clauses in these
Conditions:
i. clause 2 provides that Cruise itineraries are not guaranteed and do not form part
of Your Contract, and explains that onboard offerings may vary.
ii. clause 5 provides that services booked in addition to Your Cruise, such as flights
or hotels, are supplied by Other Service Providers and their conditions will apply.
iii. clause 7 provides that We may refuse or cancel Your booking if You have a
condition that may seriously affect Your health and safety or that of others.
iv. clauses 17 to 24 set out our policies and Your rights and obligations in relation to
changes to and cancellations of Your booking.
v. clause 33 sets out the action We and/or the Captain may take if Your presence or
behaviour on board presents a risk to Your health, safety or those onboard.
vi. clause 34 deals with ports of call and explains that if You go ashore at a port of
call, You do so at Your own risk.
vii. clauses 38(b), (d), (f) and (g) outline limitations on Our liability to You in
connection with Your Cruise including with respect to the supply of Recreational
Services, lost or damaged luggage or personal belongings, and services provided
by independent contractors;
viii. clause 38(c) provides that You will indemnify Us for certain losses We suffer as a
result of Your breach of Your contract with Us.
ix. clause 43 authorises Us to handle Your personal information in accordance with
Our Privacy Policy. The Privacy Policy also explains the circumstances in which
We may disclose Your personal information to third parties.
Conditions apply subject to Consumer Laws
Certain Laws such as the Competition and Consumer Act 2010 (Cth) (‘CCA’), which
includes the Australian Consumer Law and any applicable state based consumer
legislation and consumer legislation in New Zealand (‘Consumer Laws’), may apply
by Law for Your protection. The Consumer Laws include guarantees that Our services
are provided with due care and skill, are reasonably fit for a Cruise and are provided
within a reasonable time. Where We fail to provide services to You in accordance
with the Consumer Laws or these Conditions, You may have a right to seek a remedy
from Us in accordance with these Conditions and any applicable Law, including
the Consumer Laws. These Conditions do not alter any protection given to You by
Consumer Laws that cannot be excluded or limited.
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Our discretions and directions
These Conditions refer to various rights that may be exercised in Our discretion,
such as giving You directions on board or refusing to carry You or Your luggage on
Our ship. We will exercise that discretion reasonably. In exercising Our discretion, We
may take into consideration a range of factors including but not limited to Our legal
obligations (including under Australian and international maritime laws), the need to
protect the health and safety of all persons on board, Our ships, Our equipment and
Our reputation.
YOUR CONTRACT WITH US
1) Introduction to Your Contract with Us
The parties to the Contract
a) You are entering into this Contract with Carnival plc trading as Cunard, ARBN 107
998 443. It is contracting on behalf of itself and on behalf of the Carrier with You.
You/ Your means You and all guests in Your booking.
We/Our/Us means Carnival plc trading as Cunard.
Carrier includes the owner, operator, charterer or manager of the ship on which
You book a Cruise or any substitute ship. We may or may not be the Carrier for the
Cruise You have booked.
Your Contract with Us
b) Your Contract with Us comprises the following terms:
i. this Booking Conditions (‘these Conditions’); and
ii. any additional terms and conditions that apply to Your booking that are
notified to You or Your travel agent at or before the time of booking (for example:
terms and conditions for promotional fares, Cunard Upgrade, group bookings,
corporate bookings, Ezpay, and/or wedding/vow renewals) (‘Additional Terms’),
(collectively ‘Contract’).
c) In the event of any inconsistency between these Conditions and any Additional
Terms that apply to Your booking, the Additional Terms will prevail to the extent of
the inconsistency.
When the Contract becomes legally binding
d) Except as set out in clause 1(e), Your Contract with Us becomes legally binding
once We receive the first Payment towards Your Cruise in cleared funds. If We do
not receive the first payment from You or Your travel agent either at the time of
booking or within 3 days if You have requested a 3 day hold of the booking,
We will cancel Your booking and no legally binding Contract will form between
You and Us.
