CUNARD Brochure -May25-May27 - bonvoyage.co.nz - Flipbook - Page 133
FREQUENTLY ASKED QUESTIONS
to a credit card therefore failure to remove your credit
card, will result in a cash balance on your account on the
morning of disembarkation. You will then need to call at
the Purser’s Office to collect this cash credit.
For those guests who are travelling on a World Voyage,
your account will be settled several times during your
stay on board. For guests who travel on two or more
consecutive voyages, your account will be settled
at the end of each cruise. These settlement dates
will be advised when you are on board.
You may choose to settle your account with cash;
however a credit card should still be registered.
If using cash, the account must be kept in credit at all
times and there are limits on the amount of cash that
can be deposited on your account, which vary by voyage
length. Please note that you will not be permitted
to deposit cash as payment for any goods totalling
US$9,000 or more (equivalent in the ship’s currency)
and these transactions must be settled using your
registered card.
Please note that, as part of the fight against terrorism,
international crime and money laundering, EU
regulations require all guests entering or leaving the
European Union with €10,000 or more in cash
(or its equivalent in other currencies or easily convertible
assets – e.g. bonds, shares, traveller’s cheques, etc.)
to declare the sum to the customs authorities of the
Member State which he/she is entering or leaving.
Please note we do not accept Solo, Maestro, Switch,
Monzo, Revolut, or any pre-paid or multi-currency credit
cards, personal cheques, or travellers cheques. We
are also unable to accept €500 notes at any time; this
includes at the Casino.
Can I enquire about future voyages
whilst on board?
You’ll find a helpful Voyage Sales team on every ship,
ready to answer questions and offer advice about future
voyages. With their in-depth knowledge about the fleet
and our itineraries, the team is well equipped to help
you decide on and/or book your next voyage. You’ll also
receive additional benefits, if you do book on board.
What children’s programmes do you offer?
Our ships offer a range of entertainment and activities
tailored to children of specific age groups in our
children’s clubs. The Play Zone (ages 2-7), The Kids Zone
(ages 8-12), and The Teen Zone (ages 13-17) are
all complimentary.
These clubs are open on a daily basis and feature
secure entry systems to allow authorised entry. There are
‘check in’ and ‘check out’ procedures for the 6 months–
12 year olds, including a registration form, which
must be completed for every child before they attend
the programme. We recommend registering for this
service on My Cunard before your holiday. Registration
is available here from 15 days before you join. Our
children’s programmes are exclusively for younger
guests aged 2–17 years. Parents/Guardians may drop
their children off in the children’s facilities to be cared
for by our Youth Team, who have extensive experience
of planning and facilitating activities for 2–17 year
olds, and hold an enhanced DBS check. Children aged
between 6 months and 2 years are welcome to use the
children’s facilities, when available, provided they are
accompanied by a parent/guardian. On selected ships
a designated venue will be available for children aged
6 months to 2 years and their families to enjoy.
Please note that children in nappies, swim nappies, pull
ups, or who are not completely toilet trained,
are not permitted in the pools or whirlpools.
A children’s activity programme will be delivered to
the stateroom of all our younger guests on the day
of embarkation. This will feature details of specific
activities during the voyage, which will include
entertaining themed days. Access to the children’s
facilities is on a first come, first served basis and
sessions can be booked from 8.30am for the following
day, via My Voyage when on board.
The Play Zone
The Play Zone is a permanently supervised play area
for 2*–7 year olds on all ships. The Play Zone is a bright,
vibrant, and fun environment, complete with an outdoor
play area, an arts and crafts corner, and a carpeted
section for building blocks and other toys, as well as
tables for puzzles and board games. Other activities
will include theme days, activities, arts and crafts, and
circle games.
Opening times will be notified on board.
*Infants aged between 6 months and 2 years are welcome
to participate in The Play Zone with parental supervision
on ships where there is not a designated space for parents/
guardians and their under 2 year olds.
The Kids Zone
Permanently supervised by our Youth Team, The Kids
Zone on board is designed for 8–12 year olds.
A relaxing and sociable retreat, The Kids Zone provides
games and activities intended for older children, such
as gaming consoles, plus sports competitions, arts and
crafts, and karaoke.
Opening times will be notified on board.
The Teen Zone
The Teen Zone is a programme for 13–17 year olds.
Activities may include table tennis tournaments, deck
sports, discos, quizzes, plus much more to keep our
younger guests occupied for the whole holiday.
Opening times will be notified on board.
The exact age groupings for older children will
depend on the number of children travelling on any
particular voyage.
Please note that at least one parent or guardian
must remain on board with your child at all times.
Night Nursery
On all our ships we offer a night nursery for children aged
6–23 months, which is available from 6.00pm–11.00pm.
We will give you a pager should we need to contact you.
The night nursery is free of charge and is offered on a
first come, first served basis.
On Shore
How long will I be in port?
Unless stated otherwise, the ship will be in port
for a full day. This means the call will be a minimum of
7½ hours and a maximum of 11 hours. Some ports of
call are for a half day, which will usually be a minimum
of four hours and a maximum of seven hours. Times
will vary according to the cruise and port. Late evening
departures, shown with an LE on the itinerary, will leave
port on or after 9.00pm. In addition, some voyages
include an overnight stay in port, shown with an O on
the itinerary, which offers you more time to enjoy the
destination. For full itineraries and port times please
visit cunard.com
Please note that the timings are guidelines only
and the actual times may vary. Details of the estimated
times of arrival and departure will be provided
on board.
What are the benefits of booking
my Shore Experiences with Cunard?
As the pioneers of world voyages, no one knows
the world as well as us. Our Shore Experiences
are tried and tested, and hand-crafted to maximise
your time ashore.
Peace of mind
If the weather prevents us from docking, or operating
Shore Experiences, the full price of your Cunard shore
experience will be refunded (provided the excursion
didn’t start). Additionally, if your Cunard tour is running
late, your ship will not depart without you.
Cancellations and refunds
You may cancel or amend the majority of reserved shore
experiences at no cost online through My Cunard
or by phoning Reservations up to 3 days in advance of
sailing. There may, however, be Shore Experiences that
are non-refundable or incur a cancellation penalty, or
have an earlier cancellation deadline; details of this
will be contained in the tour description.
(i) Pre-paid Shore Experience bookings
Once on board, if you wish to cancel your Shore
Experiences before the cancellation deadline (generally
48 hours prior to the arrival in port) a 10% cancellation
fee will be applied to your onboard account and the full
amount paid will be refunded to your original credit/
debit card. We regret that we are unable to refund the
cost of experiences that are cancelled by guests after
the cancellation deadline. If you do wish to cancel your
Shore Experience after the cancellation deadline, we
will credit the original credit /debit card with the full
amount paid, however a 100% cancellation fee will be
posted to your onboard account. In order to process any
cancellations, tickets must be returned to the on board
Tour Office.
(ii) Shore Experience bookings made on board
If you wish to cancel your Shore Experience before the
cancellation deadline (generally 48 hours prior to the
arrival in port) you should return your tickets to the Tour
Office, where a 10% cancellation fee will be applied to
your on board account. We regret that we are unable to
refund the cost of experiences booked on board that are
cancelled by guests after the cancellation deadline.
Your Shore Experiences team
With a dedicated team on board, you can book or
discuss Shore Experiences throughout your voyage.
Knowledgeable and well-experienced, they can
recommend tours, answer questions, and take
care of all the details for you.
Local expert guides
All Cunard guides possess a wealth of local knowledge.
By sharing their expert insights, you’ll get a more
thorough understanding of the destinations you visit,
and find your experiences more rewarding and inspiring.
What are anchor ports and possible
anchor ports?
In some ports it is necessary to anchor offshore
rather than alongside, indicated by the symbol A or PA.
Where conditions permit, you will be taken ashore by the
ship’s tenders, i.e. small vessels that carry around
100 passengers. In order to board the tender, please
note that you will be required to use steps both
up and down (where there may be a 6’’/0.15m to
8’’/0.20m height difference) and navigate the gap
between the platform and the tender (which may be
up to approximately 1.5ft/0.43m). There will be crew
members there to guide and steady you as you embark,
but they cannot support, carry, or lift passengers on
board the tender for safety reasons.
Please wear appropriate flat footwear that is securely
attached to your feet when embarking and disembarking
the tender. If you have registered for mobility assistance,
one of our officers will contact you once you’re on board
to discuss your ability to embark and disembark the
tender safely. If you use a wheelchair or a powered
mobility device, you will be permitted to board the tender
providing you have enough independent mobility to be
able to get out of your wheelchair/powered mobility
device and embark on foot. You, or your travelling
companion, are responsible for assembling and
disassembling your wheelchair/powered mobility device
The crew will endeavour to assist you where practical
and safe to do so, and providing that no individual part of
the wheelchair or powered mobility device weighs more
than 20kg.
Is the port always the main destination?
Usually, although there are some exceptions where the
main places of interest are not on the coast,
but accessible by coach or train from the port.
An example of this is Rome. In these cases the main
place of interest is shown in brackets, i.e. Civitavecchia
(tours to Rome), Italy. At these ports of call, and others
where the ship berths some distance from the city
centre, Cunard will arrange a shuttle bus service, or a city
transfer service.
With Cunard Fares, shuttle buses will be offered
free of charge in ports where they are provided by Cunard,
but you may incur a charge if you book any other fare
type. Guests who wish to go ashore independently of
the Cunard tour programme will usually find local public
transport connections and private taxis close to the port.
What does scenic cruising and sail by mean?
A scenic cruise is when your ship sails through areas of
outstanding natural beauty – think Norway’s Fjords or
Alaska’s Inside Passage.
A sail by is when your ship sails closer to shore to allow
you to see a featured landmark from deck – such as
Cape Horn or Easter Island.
Can I get foreign currency on board?
You may exchange your money into local currency
for most ports of call, however there are certain ports for
which the ship is unable to carry the currency.
In such cases, the ship will advise which currency
is best to take ashore. Please remember that we can
only accept back the currencies we sell on board
and only in the denominations that we sell.
Foreign currency can be charged to your account
if you have a credit card registered, or if your account has
sufficient cash credit to cover the transaction. There are
limits on the amount of currency that can be exchanged,
whether you are using a registered card or cash
(US$500 per day with a maximum US$2,500 per seven
consecutive days, and a maximum of US$10,000 per
30 consecutive days). This is to ensure that we comply
with anti-money laundering laws. We are unable to
accept either personal cheques or traveller’s cheques.
We are also unable to accept €500 notes at any time for
currency exchange transactions.
If you require cash-back for any reason whilst you
are on board you may charge this to your account.
There is a daily limit of US$500; a US$2,500 limit per
seven consecutive days; and a US$10,000 limit per
30 consecutive days; against a registered credit card.
Brochure information
The information in this brochure represents Cunard’s
plans and intentions at the time of publication.
Events subsequent to the printing of the brochure may
cause us unavoidably to change our plans, which could
affect the published itineraries and fares. In the event
of any changes or alterations to your booking, you will
be notified as soon as reasonably possible, but Cunard
gives notice that all information in this brochure is
subject to alteration with or without notice.
You can view the Booking Conditions by visiting
cunard.com/en-au/legal
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