CUNARD Brochure -May25-May27 - bonvoyage.co.nz - Flipbook - Page 132
Joining and leaving your ship
On board
Can I check-in online?
Do you hold emergency drills on board?
In most embarkation ports guests will be invited
by email to check-in online before travelling to join the
ship. We recommend checking in online to enable a more
timely boarding.
All guests boarding our ships will be shown a safety
video outlining the emergency procedures and important
safety information. It is important all guests watch the
safety briefing on the TV in their stateroom, in full.
Our stateroom stewards will be available to demonstrate
the safety features in your stateroom and answer any
questions. After watching the safety briefing all guests
must attend their assigned Assembly Station and record
their attendance before departure.
Full safety information is displayed on the inside
of your stateroom door.
How do I join my cruise?
You can make your own way to the port or airport.
How much luggage can I bring?
You can bring as many bags as you can comfortably
fit into your stateroom. Please attach a Cunard issued
luggage label to each item of luggage, as they are
essential for quick delivery to your stateroom. Please
bear in mind when you are packing that the weight of
an individual piece of luggage must not exceed 23kg to
ensure safe handling. If any individual piece of luggage
exceeds 23kg you will be delayed at embarkation and
may be asked to remove items or re-pack your bags.
You may also find that your luggage is delayed at
disembarkation if any of your bags exceed this limit.
What time do I have to check in?
To ensure a relaxed start to your cruise we operate a
staggered arrival schedule. Your embarkation time will
be advised via your online check-in boarding pass.
What happens to my luggage
in embarkation?
When you arrive at the terminal, your luggage will be
collected by a porter, screened by security, and delivered
directly to your stateroom for your convenience.
What time does the ship
depart from Southampton?
The ship will generally leave Southampton in the late
afternoon, although this may change depending on how
many ships are in Southampton on the same day and for
other operational reasons. Your embarkation time will
be shown on your boarding pass. All guests must be on
board no later than one hour before departure. Check-in
closing time will be shown on your boarding pass.
What is the Purser’s Desk?
Will I be able to attend religious services?
The Purser’s Desk, located in the Grand Lobby of all
ships, is the place for all general enquiries, where you
can settle your onboard account and check for any lost
and found items.
A Catholic Priest is permanently on board
Queen Mary 2, and on board Queen Elizabeth,
Queen Victoria, and Queen Anne during major religious
holidays. A Rabbi will also be on board during major
religious holidays. Non-denominational services are
conducted on Sundays at sea. During voyages coinciding
with a major religious holiday, ecumenical clergy will be
on board to conduct services.
Is lunch served on the day of embarkation?
The buffet will be open on board for guests from the
start of embarkation. Further information regarding
dining times will be available on board once you have
embarked the ship.
Can I bring alcohol on board?
Guests over 18 years of age (or 21 years when in
US waters) on the day of embarkation may bring one
bottle per person of wine or champagne on board
to celebrate special occasions (no larger that 750ml).
However, if it is consumed in any of the dining rooms,
alternative restaurants, or bars then each bottle will be
subject to a corkage fee.
Can family and friends come on board?
The ship will generally arrive into Southampton at
around 6.30am. Guest disembarkation usually takes
place between 8.00am and 11.00am, subject to
operational approval.
How will I get my bearings on board?
What happens to my luggage
at the end of the cruise?
On your final night on board, you will be asked
to pack your luggage and leave it outside your stateroom.
We recommend that you do not pack valuables, fragile
items, or medication.
On the morning of disembarkation, before you have
come through Customs, your luggage will be waiting in
the cruise terminal for you to identify and reclaim. In the
terminal, your luggage will be arranged in the luggage
reclaim area according to the colour coded labels, which
will be provided to you prior to disembarkation. As many
bags are similar in appearance, please check each
luggage label to ensure you are claiming your
own luggage.
After retrieving your luggage and exiting the terminal
building, you will be directed to awaiting coaches,
taxis/executive cars, and car parking. If your friends or
relations are meeting you at the terminal, please be
advised that disembarkation may take up to four hours
after the scheduled arrival of the ship, in order to clear
immigration and customs formalities. Disembarkation
generally takes place between 8.00am and 11.00am.
To help you get your bearings on board, there
is a ship’s plan in your stateroom, plus further plans at
convenient locations throughout the ship showing you
where you are. Members of the crew will also
be more than happy to help.
What channels are available
on my stateroom television?
Every stateroom has its own television featuring
satellite news and entertainment channels. Along with
a movie channel featuring a wide selection of first-run
movies, we also offer sitcoms and dramas, as well as
specialist programming and a bespoke morning TV show
presented and produced on board. Plus, for sports fans,
we do screen several major sporting events. Please
note that reception of some channels may be limited in
certain areas of the world.
How can I keep in touch with people?
All staterooms have direct-dial telephones. Our ships
are equipped with an advanced wireless network, which
allows guests to use their mobile phones when the ship
is at sea. This international roaming service is enabled
by and charged via your home operator, who can also
provide you with exact rates. You can then use your
phone as you would at home.
Whilst on board, please visit the My Voyage portal for
more information on our WIFI packages.
What is the smoking policy on board?
The safety, comfort, and enjoyment of all our guests has
always been a key concern at Cunard. With this in mind,
as a direct result of the feedback we have received from
our guests, we have amended our policy with regard to
smoking on board Cunard ships as follows:
All public and private spaces on board (with the
exception of your ship’s designated smoking area) are
non-smoking. This includes pool areas, restaurants, and
outdoor dining venues, as well as in staterooms and on
balconies. Only cigar and pipe smokers are permitted to
smoke in Churchill’s Cigar Lounge.
Electronic cigarettes and vape devices, including those
that do not emit smoke, are only permitted in your ship’s
designated smoking area. You can find the smoking area’s
location in the ship board services folder in
your stateroom and clearly signposted on deck.
Some countries have strict rules around the use of
electronic cigarettes, please visit the Foreign Office
website for information.
Do you use security cameras on board?
Where can I keep my valuables?
Cunard may operate closed circuit television (CCTV) in
certain areas on board the ship during your cruise.
All staterooms are equipped with a safe into which you
can programme your own personal code.
What happens if I am unwell?
Can I have room service?
Please note Room Service is available round
the clock. You’ll find a Room Service menu
in your stateroom. Room Service is not available
on disembarkation day.
Can I get my laundry done?
Full laundry services are available on board our ships
and will be billed to your onboard account. Our ships
also have complimentary self-service washers, dryers,
and irons available.
Do you sell duty-free alcohol on board?
On selected voyages, duty and tax-free alcohol is
available for purchase and will be delivered to your
stateroom on the last day of your voyage.
What is the minimum legal
drinking age on board?
Guests who are under 18 years of age are not permitted
to purchase or consume alcohol on board. However,
whilst in US waters, Cunard enforces and abides by the
US legal drinking age of 21 years.
Can I record video on board?
Feel free to video record on board during your cruise.
However, please note that recording entertainment
performances is not permitted for copyright reasons.
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What games do you offer in the casino?
English is the official language on board, with all
announcements and printed information in English.
As an international company with worldwide cultural
appeal, we also provide assistance in French, German,
Spanish, and in some instances Japanese.
What languages are spoken on board?
Due to stringent security measures, we regret that
visitors will not be allowed on board any Cunard ship at
embarkation, disembarkation, or in any port of call.
Cunard uses both Brooklyn and Manhattan Cruise
Terminals, so please ensure that you check your
documents for confirmation of which terminal you
will be departing from. Guests arriving by private car
should be dropped off with luggage at the terminal
curb side before proceeding to either the on-site or
off-site parking. Upon entering the terminal, guests will
be directed towards the security, guest screening, and
check-in area.
There’s plenty to do and a full list of what’s available
will be shown in the Daily Programme, which you will
receive each evening in your stateroom. Activities
include: informal talks, academic and cultural
enrichment programmes, celebrity speakers, fitness
classes, sports tournaments, games, quizzes, and
competitions, as well as concerts, musical shows, and
theatre productions. You can also catch up on movies.
Our onboard casinos offer the most popular table
games, including blackjack, roulette, and poker.
Complimentary gaming lessons are also held during
each voyage. We also offer a range of exciting slot and
video game machines, as well as regular bingo sessions.
Please note that guests under the age of 18 are not
permitted to gamble or be in the Casino, and that neither
Cunard onboard spending money, nor personal gift
credits, can be used for casino charges.
What time does the ship
arrive in Southampton?
Where does the ship depart
from in New York?
What entertainment and activities
are available?
Each ship has a Medical Centre on board, supported by
fully qualified doctors. We are proud to be able
to say that all of our medical centres are accredited by
CHKS and certified to ISO9001:2015.
Although we hope none of our guests become ill,
please note that medical and repatriation expenses in
countries such as the United States can be substantial,
and this is why we strongly insist upon all guests having
valid insurance to cover such costs. If you happen to
be taken ill whilst cruising with us and your condition
were so serious that we needed to get you to shore, you
would be placed into the care of our port agents, and a
member of our shoreside team would stay in contact
with you and provide support if required. All voyages
are outside the scope of Australian Medicare, New
Zealand Accident Compensation Corporation (ACC) and
private health insurance. All medical services on board
are charged for, and we strongly recommend you have
travel insurance to cover you for medical costs you may
incur.
How do I settle my final bill on board?
If you have a credit card registered, all you need
to do is to check your final statement on the morning of
disembarkation. If you are happy with your account you
need take no further action. The final amount
will be settled to your registered credit card.
If you choose to settle your account with cash
and you have a credit card registered, you should
call at the Purser’s Office no later than 6.00pm the day
prior to disembarkation. Cash cannot be refunded
