CUNARD Brochure -May25-May27 - bonvoyage.co.nz - Flipbook - Page 130
Frequently asked questions
Before you sail
Ask Cunard
Whether you’re new to cruising or a seasoned expert, Ask
Cunard is here to help. You will find answers to the most
popular questions. If you’re unable to find what you’re
looking for within these pages visit:
cunard.com/en-au/frequently-asked-questions
for a wealth of information.
What’s included in my fare?
See page 28 and 108 for details.
Do I need a passport, visa, or vaccinations?
All guests must have a valid passport, and some
itineraries require you to obtain a visa before departure.
Vaccinations will depend on where you are travelling to
or from. For domestic cruises departing an Australian
port that do not visit an international port, and for
domestic cruises departing a New Zealand port that
do not visit an international port, a valid passport or
government issued photo identification is required.
Failure to meet the vaccination requirements for
Yellow Fever will result in you being denied boarding.
Please visit
cunard.com/essential-information
for further information.
Do I need to take out travel insurance?
We strongly recommend you purchase appropriate
international travel insurance, even for domestic voyages
at the time you pay your deposit for any Cunard voyage.
If you do not purchase travel insurance you may not be
able to recover cancellation charges, medical costs,
repatriation and other expenses that may arise if things
do not go according to plan.
Australian Medicare, New Zealand ACC and private health
insurance will not cover you for any medical costs on
board, even on Australia and New Zealand cruises.
If I’m travelling alone, how will I meet people?
It couldn’t be easier to meet people on board. You might
want to consider joining a larger table for dinner, in order
to get to know more of your fellow travellers. Onboard
activities like classes, social meet ups and quizzes are a
great way to make new friends.
If you love to dance but need a partner, then our dance
hosts are available on selected Cunard voyages, meaning
you needn’t miss out on the joy of gliding across the dance
floor. For 2026, our dance hosts will be available on
Queen Anne and Queen Mary 2’s World Voyages.
What do I wear on board during the day?
You’ll need to pack according to the local weather in
the destinations you’ll be sailing to. It’s wise to check
the relevant weather forecasts before you embark, in
order to be prepared. On board during the day, simply
wear whatever makes you feel most comfortable.
We do ask, however, that swimming costumes and gym
wear are reserved for the poolside, on deck, or in the spa
and fitness centre. We request that swimwear must be
covered up before entering any indoor dining areas.
Is there a dress code on board?
During the day, relaxed dress is welcomed in all areas
around the ship. The only exception is Afternoon
Tea, when we kindly request smart casual attire
to be worn. Then as the sun goes down, the style
goes up. Every night on board, we ask that you wear
smart attire in most of our bars, restaurants, and
entertainment venues.
On our much-anticipated Gala Evenings, we invite you to
dress to impress and celebrate with us. Of course, if you
prefer to spend your evenings in more relaxed attire, a
selection of casual dining and entertainment venues are
always available for your enjoyment.
Please refer to your Daily Programme on board
for more information.
Smart Attire
From 6.00pm on board, we ask that you wear smart attire.
This means smart collared shirts, evening tops, trousers,
skirts, and dresses. Jackets are optional.
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Gala Evenings
From 6.00pm, we invite you to dress to impress.
Eveningwear of dinner jackets, tuxedos, dark suits with
regular or bow ties, floor length dresses, cocktail dresses,
smart trouser suits, or formal separates are all welcome.
Relax
Feel free to dress casually as you visit any of the following
venues: Artisans’ Foodhall, Kings Court, Lido Buffet
(Including Al Fresco), Steakhouse at The Verandah,
Sir Samuel’s Steakhouse & Grill, Aji Wa, Aranya, Tramonto,
Golden Lion, Casino, Carinthia Lounge, Winter Garden,
Garden Lounge, Yacht Club, and G32. Non-ripped jeans
are appropriate, but after 6.00pm please refrain from
wearing shorts, sports attire, swimwear, or sleeveless
t-shirts outside of the gym, spa, and deck spaces.
Are there any bars or lounge areas on board?
How many Gala Evenings
will be on my cruise?
What do the different stateroom
categories mean?
As a guide, there are two Gala Evenings per week.
Details of daily dress codes, Gala Evenings, and themes
can be found on My Cunard at mycunard.com in the
calendar view of your cruise. The evening dress code
will also be specified in your ship’s Daily Programme the
evening before.
For wardrobe inspiration please see pages 134-135
or visit: cunard.com/en-au/the-cunard-experience/
what-to-pack.
Does my stateroom grade determine
where I eat?
Only in respect of your main dining arrangements. On
all ships your accommodation is paired with a specific
restaurant. Please see page 109 for details.
Are there any other places to eat on board?
All ships offer a wide selection of dining options, which
are available to everyone:
Queen Mary 2
Boardwalk Cafe (weather permitting), Carinthia Lounge,
Golden Lion, Kings Court, Sir Samuel’s, and Steakhouse at
The Verandah restaurant.
Queen Victoria
Chart Room, Golden Lion, Lido restaurant, and
Steakhouse at The Verandah restaurant.
Queen Elizabeth
Café Carinthia, Golden Lion, Wellness Café, Lido
restaurant, and Steakhouse at The Verandah restaurant.
Queen Anne
Carinthia Lounge, Golden Lion, Artisans’ Foodhall,
Tramonto, Aranya, Aji Wa, Wellness Café and Sir Samuel’s
Steakhouse & Grill.
Alternative dining options are available at the Kings Court
on Queen Mary 2, or the Lido restaurant on Queen Victoria
and Queen Elizabeth.
Advance bookings are suggested for Steakhouse at
The Verandah, Sir Samuel’s Steakhouse & Grill, Aji Wa,
Aranya, Tramonto, Lido, and Kings Court alternative dining
options. Reservations can be made in advance of sailing
on My Cunard or on board. These dining options carry a
nominal charge.
Complimentary room service is also available
24 hours a day.
What dining times are available for dinner?
Guests booked in Queens Grill, Princess Grill,
and Britannia Club will have the flexibility to dine
at their leisure between 6.30pm and 9.00pm.
Guests booked in Britannia may choose from
Early, Late, and Open Dining.
What if I need a special diet?
Please advise us of any dietary needs three months prior
to departure, or at the time of booking, whichever is
closer to your departure date. Whilst every effort is made
to ensure that special dietary requests are met, please
note this cannot be guaranteed.
Kosher
For guests who require Kosher food, we are pleased to
provide this on request and with advance notice. Please
advise us at the time of booking where we will send you
a menu to make your selection; this must be returned no
later than six weeks prior to departure. Unfortunately, we
are unable to offer any requests after this date.
On all ships there is a Churchill’s Cigar Lounge,
Commodore Club, Golden Lion, and Queens Room, plus:
Queen Mary 2
Carinthia Lounge, Champagne Lounge, Chart Room,
G32 (nightclub), Pavilion and Terrace Bar, and Sir Samuel’s.
Queen Victoria
Chart Room, Gin & Fizz, Winter Garden, and Yacht Club.
Queen Elizabeth
Café Carinthia, Gin & Fizz, The Garden Lounge,
and Yacht Club.
Queen Anne
Carinthia Lounge, Chart Room, Lobby Bar, Room 1840,
Bright Lights Society, Sky Bar and Cabana Bar.
You will see from the deck plans that each ship offers
various grades of accommodation. The grade and fare of
each category is determined by different factors. These
include the overall size of stateroom, its position on the
ship – forward, midship, or aft – whether it affords a
sea view, and whether it has a balcony. Deck plans and
stateroom amenities can be found as follows:
Queen Mary 2 – pages 110 – 114
Queen Elizabeth – pages 115 – 119
Queen Victoria – pages 120 –124
Queen Anne – pages 125 – 129
When choosing your accommodation you may want
to bear in mind where the different grades tend to be
located throughout the ship. For example, for minimal
movement, we recommend the staterooms at the centre
of the ship (midship). Your choice may also be decided by
the facilities on board, such as accommodation grades
found close to lifts, or to certain public rooms where you
envisage spending most time. Alternatively, you might
choose your stateroom based on what’s outside of the
ship. Opting for oceanview grades on the higher decks,
especially those in the forward and aft positions
with a balcony, provides the most scenic way
to watch the ever-changing views.
What is a hotel and dining service charge?
During your voyage, you will meet many members of our
team who will provide excellent service all over the ship.
To ensure crew in these areas are rewarded for the service
they provide to you, and to eliminate the need for tipping, a
hotel and dining service charge is added to your onboard
account. Every dollar collected will be shared among all
those people who help provide and support your voyage
experience, including the restaurant and buffet waiters,
your stateroom steward, and accommodation personnel.
For the latest information regarding service charges,
visit cunard.com/service-charges
Of course, should you wish to individually reward
any other crew member who has made your time
on board particularly memorable, please feel free
to do so.
A 15% service charge applies to all beverage and spa
services on board. Casino tips can be given directly to the
individual at your discretion.
What is the currency on board
and how do I pay for items I buy?
The currency on board all our ships is the US dollar. For
your convenience all of our ships operate a cash-free
environment. To make any purchases on board you just
need to present your Voyage card. Our ships do not accept
cash, except at the Purser’s Office for the purchase of
foreign currency, and the settlement of your account. In
order for charges to be posted onto your account you will
need to register your credit card via online check-in or
before boarding the ship. All transactions will be charged
to your account in US dollars.
If you wish to settle your account using cash, please note
that there are limits on the amount of cash that can be
deposited on your account, which may vary by voyage
length. Please note that you will not be permitted to
deposit cash as payment for any goods totalling US$9,000
or more (equivalent in the ship’s currency) and these
transactions must be settled using your registered card.
