Bon Voyage Terms & Conditions - 03 March 2025 - Flipbook - Page 2
HOW CAN YOU PAY:
For all fares and prices we will accept cash, EFTPOS, electronic payments into our bank account and cheques (subject to
clearance delay).
We are happy to accept credit card payments however due to fees charged by the credit card companies and banks we charge
the following transaction fees: For Visa & Mastercard we add 2%, for American Express, Diners Club and Q Card, we add 3%. If
you make your cruise booking via our website the system accepts Visa and Mastercard for a 1% surcharge. All credit card
surcharges are non-refundable.
CHANGES & AMENDMENTS:
Should you wish to amend your booking Bon Voyage will impose a minimum fee of NZ$50.00 per person per amendment is
imposed, simply to cover communication and administration costs. In addition, cancellation and/or amendment fees may also
be imposed by the cruise lines, airlines and other service providers such as hotels and cruise line representation offices. Before
you change bookings we will try and give you all the likely fees and charges, but sometimes things are harder to change and take
longer than expected, so charges my vary. Please ask us what fees may apply to your booking.
CANCELLATIONS AND REFUNDS:
Cancellation penalties will apply to your booking. Should you need to cancel your booking Bon Voyage will impose a minimum
cancellation fee of NZ$100.00 per person, this will be in addition to the cancellation fees stipulated by the respective cruise line
and/or travel service provider such as a hotel or airline. For more complicated bookings the charges may be higher reflecting the
work done. Please ask us what fees may apply to your booking.
A transfer of an existing cruise booking to a new cruise can be regarded as a cancellation of the first cruise booking and is subject
to the applicable cancellation fees.
We may have to charge fees to cover additional costs to secure refunds on your behalf and/or to assist you with travel insurance
claims. Refunds from our suppliers can take some time to be processed, we can only refund you once monies form our suppliers
such as the cruise line or airline clears in our bank account.
PROBLEMS & CLAIMS:
If a problem occurs with your arrangements while travelling it is important to try and solve them directly with the respective
travel supplier, whether it be the cruise line, hotel or airline. If you feel you are not able to gain a satisfactory outcome we prefer
that you contact us by phone or email while you are travelling, so that we are able to try and rectify the issue at the time. If it is
not possible to do so and you wish to lodge a claim please do so in writing within 14 days of completing your Bon Voyage Cruises
& Travel arrangements.
INCLUDED IN THE CRUISE/PACKAGE COST:
Generally a cruise will include: Accommodation in your selected cabin/stateroom, all main meals on board, on-board
entertainment and activities supplied by the cruise line. Applicable port taxes & government fees. Some cruise lines include
gratuities in the fare. Inclusions can vary per cruise line – your booking confirmation will advise you what is included and not
included.
NOT INCLUDED IN THE CRUISE/PACKAGE COST:
These items vary by cruise line. Generally items that are excluded are: Items of a personal nature, shore excursions, beverages,
gratuities, meals ashore, on-board casino/betting, health & spa facilities, laundry services, ship's photography, retail shopping,
on-board telephone & internet facilities, alternative restaurants.
SHIP, ACCOMODATION and SERVICE DESCRIPTIONS:
Ship, hotel and facility descriptions featured on this website are based on current cruise line, ship and hotel guides, and
information provided by third party suppliers and may change at any time. Images shown are representative only and may not
reflect the exact room, décor, view or other specifications. Star ratings for cruise lines/ship and accommodation are subjective
and international standards vary. Star ratings described are likely not those of Bon Voyage Cruises & Travel – we will happily
offer our opinions of ratings and quality upon request.
TRAVEL INSURANCE:
Bon Voyage Cruises & Travel strongly recommend that you take out a fully comprehensive travel insurance policy once the
cruise deposit has been paid. This will include cover for unforeseen cancellation charges. You also need to have good medical
and personal effects cover. Medical expenses overseas and particularly on cruise ships will be much higher than we are used to
in NZ. Your insurance policy should also cover you for medical evacuation by helicopter or similar to get you to the nearest major
hospital – unlikely we know, but some insurance policies don’t cover this!
